Posted by: cehwitham | September 23, 2006

Don't TalkTalk

It was commenting on Sara’s blog earlier this month that reminded me of my huge internet ordeal that ended at the start of this month after too long.

Back in early April this year I moved house and looked for a new ISP. Now I had previously used Tiscali however Mr Brightside had more recently tried to get connected with them and after a month fell out with them and moved to TalkTalk. He recommended TalkTalk and said they were really easy to setup. So as one who values his friends opions I thought I’d jump on the CarPhone Warehouse band wagon and start surfing.

What I didn’t realise is that Mr Brightside had signed up with TalkTalk the week before they switched to their new “Free” broadband for life package offer. My new residence already had a Talk1 Calls package so I thought upgrading wouldn’t be a problem. Give them the direct debit details, they send you the box, plug it in and go.

Unfortunatly I was mistaken. I did on paper get a better deal, free local, national and international calls (especially useful as my girlfriend was heading off to the States for 8 weeks!) and free braodband all for around £20 a month with a £30 line swap over fee. In practice what I got was no customer service, delays, more delays and an uncontactable girlfriend half way around the world.

Well ok they had just launched this new package and didn’t have the stock to process all the orders but please, if you’re going to launch a new product and you aim to be a world recognised brand then at least get your sales predictions right!


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